Joycelyn Fashion – 7-Day Return & Exchange Policy (Pakistan)

At Joycelyn Fashion, customer satisfaction is our top priority. We are committed to providing high-quality products and a seamless shopping experience. However, if you are not completely satisfied with your purchase, we offer a 7-day return and exchange policy, allowing you to return or exchange eligible items within 7 days of receiving your order.

Please read our return and exchange policy carefully to ensure a smooth process.

1. Eligibility for Return & Exchange

To be eligible for a return or exchange, the following conditions must be met:

• The item must be unused, unwashed, and in its original packaging, with all original tags attached.
• The item must not be damaged, altered, or worn beyond trying it on for size and fit.
• The return or exchange request must be made within 7 days of receiving the order.
• Sale items, discounted products, and customized orders cannot be returned or exchanged.
• The customer bears the return shipping cost, except in cases where Joycelyn Fashion is responsible for sending an incorrect or defective product.
• Returns and exchanges are only applicable for products that are:

1. Defective (manufacturing faults or material defects)
2. Damaged (during shipping or production)
3. Incorrect (wrong size, color, or product sent by us)

2. Non-Returnable & Non-Exchangeable Items

• Sale & Discounted Items – Products bought during promotions, sales, or with discount codes.
• Customized & Made-to-Order Products – Items tailored to customer preferences.
• Used or Washed Items – Products that have been worn, washed, or damaged due to improper handling.
• Accessories & Intimate Wear – Due to hygiene reasons, accessories like scarves, undergarments, and jewelry are not eligible for return or exchange.

3. How to Request a Return or Exchange?

If you wish to return or exchange an item, follow these simple steps:

Step 1: Contact Our Customer Support

1. Call or WhatsApp us at +92 51 614 5000 | +92 333 0870056
2. Email us at [email protected]
3. Mention your Order Number, item details, and the reason for the return/exchange.

Step 2: Provide Proof of Purchase & Issue

1. Share clear images of the product showing the defect, incorrect item, or any damage.
2. Attach a copy of your order confirmation email or invoice.

Step 3: Receive Approval & Return Instructions

1. Our customer support team will review your request and respond within 2 business days.
2. If approved, you will receive return shipping details (address and instructions).

Step 4: Ship the Product Back

1. Carefully pack the item in its original packaging.
2. Ship it to the provided return address using a reliable courier service.
3. Share the tracking number with our customer support for smooth processing.

Step 5: Inspection & Processing

1. Once we receive the returned product, our quality control team will inspect it within 3 business days.
2. If the item meets our return conditions, we will process the exchange or issue store credit within 7 business days.

4. Exchange & Refund Options

• Exchange: If you wish to exchange your product for a different size, color, or another item, we will process the replacement (subject to stock availability).
• Store Credit: If an exchange is not possible, we will issue store credit equal to the purchase amount, which can be used for future purchases.
• Refund: We do not offer cash refunds. However, if the item is unavailable for exchange, a refund will be processed as store credit.

5. Return Shipping Costs

Who Pays for Return Shipping?

• If the return is due to a defective, damaged, or incorrect product sent by us, Joycelyn Fashion will cover the return shipping costs.
• If the return is due to a change of mind, wrong size ordered, or customer dissatisfaction, the customer is responsible for return shipping charges.

Return Shipping Guidelines

• Use a reliable courier service to return the product.
• Ensure the package is securely wrapped to avoid damage during transit.
• Share the tracking number with our support team to monitor the return.

6. Important Notes

• Return requests made after 7 days of receiving the order will not be accepted.
• If the returned product fails the inspection, the item will be sent back to the customer, and the return request will be denied.
• Store credit is valid for 90 days from the date of issuance.
• Joycelyn Fashion reserves the right to refuse returns or exchanges that do not meet our policy criteria.

7. Contact Us for Assistance

We are here to assist you! If you have any questions or need further clarification, feel free to reach out to us:

Phone & WhatsApp: +92 51 614 5000 | +92 333 0870056
Email: [email protected]
Address: Joycelyn Fashion, Vista Center, Ground Floor, Shop 10-14, I-8 Markaz, Islamabad.

We appreciate your trust in Joycelyn Fashion and are committed to providing the best shopping experience!