Joycelyn Fashion Shipping Policy (Pakistan)

At Joycelyn Fashion, we are committed to providing a seamless shopping experience with fast, secure, and reliable shipping across Pakistan. Below is our comprehensive shipping policy, including processing times, delivery charges, payment methods, order tracking, and more.

1. Shipping & Delivery Information

We strive to deliver all orders on time and in excellent condition.

Nationwide Delivery: We deliver to all cities and remote areas in Pakistan.
Delivery Partners: We use trusted courier services to ensure safe and on-time delivery.
Shipping Charges: Flat PKR 200 on all orders, regardless of weight or location.
Delivery Availability: We deliver to residential and commercial addresses all over Pakistan.
Processing Time:
- Orders are processed within 1-2 business days after confirmation.
- Orders placed on weekends or public holidays will be processed on the next business day.
Delivery Time Estimates:
- Major cities (Karachi, Lahore, Islamabad, Rawalpindi, etc.) → 3-5 business days.
- Remote & rural areas → 5-7 business days.

2. Payment Methods

We offer multiple secure payment options for our customers.

A. Cash on Delivery (COD)

Availability: COD is available across Pakistan.
Order Confirmation: A confirmation call or SMS may be sent before dispatch.
Payment at Delivery: Customers can pay the courier representative in cash upon receiving the parcel.
Customer Responsibility: Ensure someone is available at the delivery address to receive the order.
Refusal of COD Order: If a COD order is refused upon delivery, we may limit future COD orders for the customer.

B. Online Payment (Debit/Credit Card & Bank Transfer)

Secure Transactions: We accept payments via:
Visa & MasterCard (Debit & Credit Cards).
Local Bank Debit Cards.
Direct Bank Transfers to our designated account.
✔ Payment Confirmation: Once the payment is successfully received, the order is processed for shipment.
✔ Refund Policy for Online Payments:
Refunds (if applicable) for online payments will be processed within 7-10 business days after approval.
Refunds will be issued in the original payment method or as store credit.

3. Order Tracking & Delivery Status

Tracking Number: Once your order is shipped, you will receive a tracking number via SMS or email.
Tracking Updates: Use the tracking number to monitor your delivery status on the courier company’s website.
Missed Deliveries: If you miss a delivery, the courier may attempt re-delivery or contact you for rescheduling.
Delayed Orders:
In case of unforeseen delays (bad weather, strikes, public holidays, etc.), our team will notify you.
If your order is not received within the estimated time, contact customer support for assistance.

4. Shipping Restrictions

No P.O. Box Deliveries: We do not ship to P.O. Boxes. Please provide a valid physical address.
Delivery Days: Deliveries are made Monday to Saturday. No deliveries on Sundays or public holidays.
No Address Modification: Once an order is shipped, the address cannot be changed.
Multiple Shipments: Large orders may be shipped in separate packages to ensure safety and faster delivery.

5. Cancelation & Changes

Orders can be canceled or modified before shipment by contacting our customer support.
Once an order is shipped, it cannot be canceled or changed.
If an order is refused upon delivery, future orders may require prepayment.

6. Customer Support & Assistance

For any shipping-related queries or assistance, please contact:

Email: [email protected]
Phone/WhatsApp: +92 51 614 5000 | +92 333 0870056
Business Hours: Monday – Sunday, 11:00 AM – 11:00 PM

We appreciate your trust in Joycelyn Fashion and look forward to serving you! Happy Shopping!